FAQs

We are a small, UK-based online retail business passionate about bringing you quality fashion, accessories, and everyday lifestyle items. Our goal is to offer stylish, affordable products with a personal touch, while providing excellent customer service you can rely on.

At the moment, we only deliver within the UK. We hope to offer international shipping in the future as we grow.

Orders are usually packed and dispatched within a few working days.

• Standard UK Delivery: 2–5 working days

• Express UK Delivery: 1–2 working days (if available)

• UK Standard: From £2.99

• Free UK Delivery may be available for orders over a certain amount – check our homepage for current offers.

Yes! If tracking is available for your selected delivery option, we’ll send you the tracking number once your order is dispatched.

We accept returns within 14 days of delivery for unused items in their original condition. Please contact us before sending anything back

You can email us at (bxmcollection@europe.com)or use the Contact Us page on our website. We aim to respond within 1–2 working days.

Yes, we offer some custom items such as printed or embroidered T-shirts and accessories. Contact us if you’re interested in something personal or unique!

We accept most major debit and credit cards, and other secure payment options shown at checkout.

If your order hasn’t been shipped yet, we’re happy to help. Please contact us as soon as possible after placing your order.